If you enroll into a Health Plan directly with Florida Blue, then their Corporate Office will be your Agent of Record and that can NEVER be changed unless you have a lapse in coverage, which is not recommended, and Medicare Policies only lapse under certain circumstances.

If you enroll into a Health Plan directly with the Marketplace, you will not have an agent to contact when you have customer service issues throughout the year. This is not recommended as the Navigators with the Marketplace are not legally allowed to discuss health plan benefit details with consumers. However, during the next Open Enrollment Period, we can take over your Health Policy and you’ll finally have your own personal Agent to contact whenever you have any questions or concerns.

If you enroll into any Medicare Plan directly with Medicare, you will not have an agent to contact when you have customer service issues throughout the year! You would have to wait till the next Annual Enrollment Period to have us gain the Agent of Record to be able to help you with your Medicare Policy throughout the year.